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Terms & Conditions

Terms & Conditions

Last updated: June 2026 · Please read these carefully before using Hearthplay services.

Agreement to these terms

These Terms and Conditions constitute a legally binding agreement between you and Hearthplay. By accessing this website, submitting an enquiry, or engaging with any service, you confirm that you have read, understood, and agreed to these terms.

If you do not agree with any part of these terms, please do not use this website or our services. If you have questions before proceeding, we welcome you to get in touch first.

1. User obligations and conduct

1.1 Lawful use: You agree to use this website and any services offered through it in compliance with all applicable laws and regulations in your jurisdiction.

1.2 Prohibited activities: You must not engage in or attempt any of the following:

  • a) Providing false, misleading, or fraudulent information
  • b) Infringing on the intellectual property rights of Hearthplay or any third party
  • c) Attempting to gain unauthorised access to any part of the site or its backend systems
  • d) Uploading or transmitting malicious code, spam, or disruptive content
  • e) Using the service in a way that could bring Hearthplay into disrepute

1.3 Age requirements: This website is intended for users aged 18 and over. Individuals under 18 should use the site only with the involvement of a parent or legal guardian.

1.4 Content guidelines: Any content submitted through forms must be accurate, lawful, and free from offensive or harmful material. We reserve the right to decline any enquiry that does not meet these standards.

2. User responsibilities

2.1 Compliance: You are responsible for ensuring that your use of Hearthplay's services complies with all applicable laws, including those governing intellectual property, data protection, and consumer rights.

2.2 Indemnification: You agree to indemnify and hold Hearthplay harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the site in breach of these terms.

2.3 Data accuracy: You are responsible for the accuracy of any information you provide. Inaccurate project briefs or personal details may affect service delivery, and Hearthplay cannot be held liable for outcomes resulting from inaccurate inputs.

2.4 Third-party interactions: Hearthplay is not responsible for your interactions with any third parties you encounter through links on this site or as part of your wider project work.

3. Disclaimers and limitations of liability

3.1 Disclaimer of warranties: The Hearthplay website and its content are provided on an "as is" basis. While we take reasonable care to ensure the accuracy and quality of information presented, Hearthplay makes no warranties — express or implied — regarding the completeness, accuracy, or fitness for purpose of any content.

3.2 Limitation of liability: To the fullest extent permitted by law, Hearthplay shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the site or services — including loss of data, revenue, or business opportunity.

3.3 Consequential damages: Hearthplay's total liability for any claim arising from these terms shall not exceed the amount paid (if any) for the specific service in question.

3.4 Force majeure: Hearthplay shall not be in breach of these terms if performance is prevented or delayed by circumstances beyond our reasonable control, including technical failures, natural disasters, illness, or other unforeseen events. We will inform you promptly and work toward a reasonable resolution.

4. Legal information and disputes

4.1 Governing law: These terms are governed by and construed in accordance with applicable law. Any disputes shall be subject to the jurisdiction of the courts relevant to the registered location of Hearthplay.

4.2 Dispute resolution: In the first instance, any disputes should be raised directly with us via the contact page. We will endeavour to resolve issues through good-faith discussion before any formal proceedings are pursued.

4.3 Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

4.4 Modifications: Hearthplay reserves the right to update these Terms and Conditions at any time. The date shown at the top of this page reflects the latest version. Continued use of the site constitutes acceptance of any revised terms.

Questions about these terms

If any part of these Terms and Conditions is unclear, or if you'd like to raise a concern before using our services, please reach out through the contact page. We're happy to clarify anything in plain language.